Spice FAQ

Where are the Adaptor logs stored and how long are they stored for?

Under C:\Users\Username\AppData\Roaming\Spice\logs. A log file is generated per day up to 10 MB in size. If the file size exceeds 10 MB additional logs will be generated. Each log file is stored for up to 14 days.

Is it possible to view only the transactions in the logs?

Yes, there is a separate transaction_log.json file which is located under C:\Users\Username\AppData\Roaming\Spice. This only contains the last 10 transactions.

Why are all transactions not appearing on the Transactions tab in the Adaptor?

The transactions tab only stores the 10 most recent transactions for the current Windows user. Transactions made by other Windows users on the same computer, or on other computers on the same network will not be displayed.

How do you configure the Adaptor to Print from the EFTPOS terminal?

Navigate to the Settings tab and then click on EFTPOS terminal in the left hand navigation. From here there are options to Print customer receipt from Terminal, Print merchant receipt copy and Confirm Customer Signature on Terminal.

Once the Adaptor is updated where are the updates installed to?

Updates are installed on the Windows desktop. In addition, a copy of the updated exe is copied to C:\Users\Username\AppData\Roaming\Spice\bins

Will the scheme_name of transactions paid through Afterpay, be displayed as 'afterpay' or 'mastercard/'Visa'?

Afterpay Card’s BIN number in Australia is 523163 and New Zealand is 428485. This is an exclusive Afterpay BIN and can therefore be used to differentiate Afterpay from other card payment types that are processed as part of your Mastercard (AU) or VISA (NZ) volume. If your Merchant Acquirer provides BIN level data in their summary or transaction level statements, all volume associated with this BIN number will always belong to the Afterpay Card. Some acquirers will offer this as part of standard reporting and for others this option may be available by request.

Pay At Table

Why are purchase, refund or cashout transactions unavailable for terminals paired with Spice in pay at table mode?

Once pay at table is enabled on Spice, all terminals paired with that instance of Spice will also enter pay at table mode. A dedicated PC is recommended for merchants who offer the pay at table experience. A separate PC running Spice is required for merchants who want to process standard transactions alongside pay at table.

Which terminals are compatible with Spice pay at table?

Spice pay at table is available on all Android devices (e.g. Verifone T650p) and Classic VAA devices (e.g. Verifone VX690).

How do merchants download the latest version of Spice?

Merchants who already use Spice simply need to update their existing version of Spice by navigating to the Settings menu then Update & Uninstall tab. For merchants who don’t already use Spice, please visit https://developer.mx51.io/docs/spice-getting-started to download the latest version.

How would merchants troubleshoot issues (e.g. unable to retrieve a bill from the table server)?

if Spice has been paired with the table server, is the source of truth and Spice only ensures information