Spice can enable your POS to make MOTO (Mail Order/Telephone Order) transactions.


A MOTO transaction is a purchase where the customer cannot tap, insert, or swipe their card on the EFTPOS terminal, so instead, the merchant enters the card details into the terminal on behalf of the customer. For instance, this is used when a customer pays over the phone. It is also called a 'card-not-present transaction'.

Enable MOTO transactions

To use this feature, it must be enabled from your EFTPOS terminal. For the Gecko Bank terminal, open the MXA Settings app then enable the MOTO setting.

Make a MOTO transaction

To make a MOTO transaction, use the POST /v1/moto endpoint. You can call this endpoint in a similar way to a purchase transaction (however, tipping and cashout cannot be used with MOTO).

Sequence diagram of a MOTO transaction.

When using Gecko Bank for testing, select the type of MOTO transaction (Mail order, Telephone, or Manual), then enter the card numbers.

The response returned is similar to that of a purchase transaction; however, take note of the following.

  • The transaction_type will be MOTO, indicating that it was a MOTO transaction.
  • The card_entry field indicates the type of MOTO transaction:
    • MANUAL_MAIL — mail order, i.e. via mail or email.
    • MANUAL_PHONE — telephone order, i.e. over-the-phone.
    • MANUAL — manual, i.e. via any other method.


In your POS, there must be a button for making a MOTO transaction that is separate from the button for making a purchase.